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​ServiceNow & ESG

With the ESG module, you can easily report your sustainability goals and manage associated workflows. If you are already using the ServiceNow platform, consider talking to your sustainability team or coordinator to see how ServiceNow can help them maximise their time.
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Interests: Service architecture, business change and ESG.

Roles: Business Change Manager, Presales, Solution Architect
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Past contract projects:

Leading ServiceNow business analyst, Government Organisation, a new ServiceNow implementation supporting a SIAM architecture:

• ServiceNow platform modules: Incident, Problem, Change, Service Request, CMDB, Major Incident
• Integration technologies: Multiple ServiceNow instances (e-bonding)
• Outcomes: Gap analysis; Stories; Process documentation (Microsoft Visio); Knowledge Transfer

 
Leading ServiceNow business analyst, Government Organisation, new integrations and business processes on an existing ServiceNow platform:

• ServiceNow Platform modules: CSM; Portal; Service Request Management
• Integration technologies: Microsoft Dynamics, Tibco Scribe, client’s finance solution, integration with  foundation data tables (Accounts, Users, Service Offerings)
• Outcomes: A solution architecture diagram with integrations (current, Phase 1 & future Phase 2); Stories and Implementation Steps; Process documentation; Data dictionary
  
  

Leading ServiceNow business analyst, Government Organisation, ServiceNow Demand Management as a continuation from an existing PPM implementation:

• ServiceNow Platform modules: Demand Management, PPM; Roles inheritance functionality
• Outcomes: Stories, visual user guides targeted at Execs, Exploratory testing; Custom user enablement (presentations)

 
Leading ServiceNow business analyst, Government Organisation, ServiceNow on-demand enablement & user adoption of platform customisations

• ServiceNow Platform modules: PPM; Dashboards; Customised code
• Outcomes: Stories, visual user guides targeted at Execs, Exploratory testing; Custom user enablement (video & presentations)

 
ServiceNow business analyst, a UK-based / global reach MSP customer:

• ServiceNow platform modules: Incident, Problem, Change, CMBD; CSM including Major Issue Management
• Integration technologies: SSO
• Outcomes: RAID (risks, actions, issues, decisions) management; Stories

Presales / Solutions architect, Multiple customer prospects (MSPs; Government organisations)

• ServiceNow Platform modules: CSM; CSDM & CMDB; ITSM modules
• Integration technologies: Boomi; Active Directory; Data warehouse for reporting; other Cloud applications such as DocuSign and SalesLogix
• Outcomes: Solution architecture diagrams (with integrations and data flow), Project Plan with resource allocations, complete Statements of Work (1 per customer project) for ServiceNow implementations; responses to RFPs